Introduction

At Jay Academy Ltd, we strive to provide our learners with the highest quality online education. We understand that sometimes situations arise where a refund is necessary. This refund policy outlines the terms and conditions under which refunds will be provided for our courses.

Eligibility for Refunds

Refund requests for online courses must be made within 14 days of purchase. After this period, no refunds will be issued.

Refund Process

Request a Refund: To request a refund, please contact us  with your order number, the name of the course or product, and the reason for the refund request.

Approval: Refund requests will be reviewed within 7 business days. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
Payment Provider: Refunds will be issued via Stripe, our payment processing provider. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or card issuer.

Conditions for Refunds

Course Completion: Refunds will not be issued if more than 20% of the course content has been accessed or if a certificate of completion has been issued.
Promotional Discounts: If a course was purchased using a promotional discount or code, the refund will only cover the amount actually paid, not the full course price.
Technical Issues: If you experience technical issues that prevent you from accessing the course, please contact our support team at page contact us before requesting a refund. We will make every effort to resolve the issue promptly.

Non-Refundable Items

Administrative Fees: Any administrative fees paid at the time of enrollment are non-refundable.
Third-Party Fees: Fees paid to third-party providers, such as payment processing fees to Stripe, are non-refundable.
Changes to This Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

Contact Us

If you have any questions about this refund policy, please contact us.

JAY ACADEMY LTD
71-75 Shelton Street, Covent Garden
WC2H 9JQ, London, United-Kingdom.